Privacy Policy
Last updated: January 2024
QuidbridgeTechAI Ltd ("we", "our", "us") is committed to protecting and respecting your privacy. This policy sets out how we collect, process, and safeguard personal data when you use our website and services.
Who We Are
QuidbridgeTechAI Ltd is a financial education provider registered in England and Wales. Our registered office is at 47 Northgate Street, Chester, CH1 2HQ. For the purposes of data protection legislation, we are the data controller responsible for your personal data.
Information We Collect
We may collect and process the following categories of personal data:
Information You Provide Directly
- Contact details including name, email address, and postal address
- Financial information you share during consultations, such as income, expenses, debts, and savings
- Employment and professional information relevant to your financial situation
- Communications you send us, including enquiries and feedback
- Preferences and interests related to our services
Information Collected Automatically
- Technical data including IP address, browser type and version, operating system, and device information
- Usage data including pages visited, time spent on pages, and navigation patterns
- Cookie data as described in our Cookies Policy
How We Use Your Information
We process your personal data for the following purposes:
- Service delivery: To provide financial education services, including consultations, workshops, and ongoing support programmes
- Communication: To respond to your enquiries, send appointment reminders, and provide service updates
- Improvement: To analyse how our services are used and identify ways to enhance them
- Legal compliance: To comply with legal obligations and protect our legitimate interests
- Marketing: With your consent, to send information about services and resources that may interest you
Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
- Contract: Processing necessary to perform our contract with you or take steps at your request before entering into a contract
- Legitimate interests: Processing necessary for our legitimate business interests, such as improving services and preventing fraud
- Consent: Where you have given explicit consent to specific processing activities
- Legal obligation: Processing necessary to comply with legal requirements
Data Sharing
We do not sell your personal data to third parties. We may share your data with:
- Service providers who assist with our operations, such as IT support and payment processing, under strict data protection agreements
- Professional advisers including lawyers and accountants where necessary
- Regulatory authorities if required by law
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Our standard retention periods are:
- Client records: 7 years after the end of our relationship
- Marketing data: Until you withdraw consent or 3 years of inactivity
- Website analytics: 26 months
Your Rights
Under data protection legislation, you have the right to:
- Access the personal data we hold about you
- Rectify inaccurate or incomplete data
- Erase your data in certain circumstances
- Restrict processing of your data
- Data portability where applicable
- Object to processing based on legitimate interests
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at [email protected].
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encryption, secure storage, access controls, and staff training.
International Transfers
Your data is primarily processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place in compliance with data protection legislation.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date.
Contact Us
If you have questions about this privacy policy or our data practices, please contact us:
QuidbridgeTechAI Ltd
47 Northgate Street
Chester, CH1 2HQ
Email: [email protected]
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been handled improperly. Visit quidbridgetechai.uk for more information.